Faced with complex, time-consuming price quotations for many distinct and specific items, quoted directly from the floor as the customer walked the store, costs, calculation stock and price estimates were usually a long, grueling task for sales people and customers as well. Blaisten was one of the first companies to apply what is now common practice in typical SFA (Sales Force Automation) applications, where live, simultaneous, access to different databases is needed.
The client decided to develop a new sales process that would enable the sales people to sell directly from the sales floor. The first application was developed in the mid-90's, had a time-sharing architecture, and had the following limitations, among others: Database, application development tool and Operating System (AIX), not supported by the manufacturer (SYMBOL).
High cost of development and maintenance in order to adapt and modify the applications to the company's business model.
Development tool limits the possibilities of migrating from PDA hardware and database platform, thus preventing from the use of newer technologies which in turn were more flexible and less expensive to implement.